Delivery Information

Standard Delivery & Large / Heavy Item Delivery

The following delivery rates are for standard & heavy items purchased on our website. Non-standard items such as "local delivery" products are charged at a different rate.

FREE for orders £49.99 and over

£4.99 for orders £49.98 and under

An additional charge of £5.50 or £10.00 for standard delivery and £7.50 - £22.00 for heavy goods delivery will be applied to orders being delivered to North Scotland, Scottish Highlands & Island delivery zones, please see the below section for more details.

All delivery charges will be displayed at the time of purchase. Please note some products such as those labelled "Local Delivery", "Collect In Store Only" or "In Store Only" are excluded from our standard delivery option.

In Store Purchases

The prices listed above do not apply to items purchased in store and delivery of those items is not free if £49.99 or over. Availability of, and prices for delivery of in-store purchases will vary depending on the items purchased and store purchased from. Please ask in-store for more information.

Standard Delivery

Our Standard Delivery service is normally delivered in up to 3 working days, Monday - Friday (Excluding Bank Holidays & Public Holidays) for all orders received before 1pm.

Please note Orders placed after 1 pm on Fridays, and on weekends will not be processed until the next working day and then delivered 3 working days from then.

This delivery time frame is provided as a guide and the vast majority of orders are delivered within this, however, sometimes it is unfortunately not achievable. Occasionally stock is unavailable in one of our packing locations, requiring stock to be transferred from one of our stores, which takes additional time; for orders with multiple items or large quantities, we may need to transfer stock from multiple stores. If, for any reason, our courier cannot deliver on their first attempt they will leave a card and try again on the next working day.

Exceptions

The timing of delivery may differ from the 3 working days standard delivery for local delivery items, please see the section below to find more information.

Some items on our website will be marked as a "Large / Heavy Item".

This is a curb-side delivery service and customers must be available at the delivery address on the day of the delivery to receive their item(s) and take them onto their property. Please consider this and plan where you will move the item to & how. For very heavy items we recommend having two people receive the delivery.

Some areas of the UK due to their location are charged an additional surcharge on top of the normal delivery fee (including orders that would normally qualify for free standard delivery). This is due to additional charges we incur from couriers to deliver to those areas.

Standard Delivery

Isle of Wight

The following postcodes will incur a £5.50 delivery surcharge:

Industrial Scotland, Scottish Grampians, Highlands & Isle of Skye
The following postcodes will incur a £10.00 delivery surcharge:

Heavy Goods Delivery

Isle of Wight & Industrial Scotland

The following postcodes will incur a £7.50 delivery surcharge:

Scottish Grampians

The following postcodes will incur a £9.00 delivery surcharge:

North Scotland & Highlands
The following postcodes will incur a £22.00 delivery surcharge:

Any additional surcharges will be displayed for approval at checkout. In rare circumstances we may be unable to fulfil some orders based on the delivery location and/or the size & weight of the item, if this is the case we will notify you as soon as possible and refund your order.

We reserve the right to amend these selected postcodes at our discretion.

If you do not see your postcode in the above list you are either eligible for standard delivery or we are unable to deliver to your address, please see the Restrictions section for more information or contact us if you have additional questions.

For all orders placed, we try to ensure that your order is well secured, packed to avoid damage during transit, and delivered on time.

Our trained packing staff, Customer Service team, and Delivery Agent all work in unison, to deliver your parcel to the best of our ability. Should you have any comments, queries or even complaints regarding the packaging or delivery of your parcel, please do not hesitate to contact us, as all feedback helps to improve our standards to give you, our Customer, a better service.
Please see our Contact Us page.

If you need to change the date of your delivery, this must be amended online at our carriers tracking site DX Tracking. Please enter your tracking number, which you can find in your 'order has been packed' email, and follow the instructions onscreen. We cannot arrange these services on your behalf and must be arranged on the DX website.

Should the delivery not be successful, your driver will leave a card advising how to rearrange your delivery.

Unfortunately, at this time we are unable to deliver to Northern Ireland, British overseas territories, internationally and to some of the more remote areas of the UK.

The full list of postcodes we cannot deliver to are:

Additionally, Heavy Goods Deliveries are not available to:

Please see our Returns and Refunds page for details on our latest Returns policy. We reserve the right to amend our Returns policy in line with updated regulations, or changes to our Internal Policy at any time without notice - Please ensure you are happy with this before purchase.

We use DX courier service for delivery of all of our parcels, for which we provide a dedicated tracking service for the vast majority of our deliveries. In the unlikely event that your parcel is lost in transit, and once your agreed delivery date has elapsed, we must be notified either by phone, or by email within 24 hours of your estimated delivery date. We will then track the parcel for you with our carrier and will contact you regarding the status of the parcel. Should the parcel be lost in transit and un-retrievable, your order will be refunded in full, including your purchase cost, and initial postage price to your original payment method or replaced after consultation with you. Our policy is to extensively track all parcels notified as lost to us.

While we endeavour to keep our stock levels accurate on our website, there are occasions when items have been sold/removed and have not been removed from sale online. If an order is placed and we find the product is unavailable or undeliverable, you will be refunded for that item. We do not offer substitutions for out-of-stock items.

Please note that our office and packing facility do not operate on weekends and bank holidays, therefore orders will only be processed on weekdays.

During Public Holidays and Bank Holidays there may be a small delay in the processing and delivery of your order. Our Office and packing facility are not open during these times, but we endeavour to process all orders as soon as possible upon our return. If you have any queries regarding your order, contact us, and we will be happy to help.