What can I have delivered to the store?

Our Click & Collect option is available on all items and orders placed via Highwaygardencentre.co.uk, excluding livestock.

Delivery to the store by Click and Collect is FREE.

 

How long will it take before I can collect my order?

It can take up to 5 days for your item to be delivered to your chosen store however if the item is available in your chosen store you will be able to collect on the day purchased (purchase must be made by 2pm).

 

How will I know when I can collect my order?

You will be sent an email letting you know when your item/s are available to collect. You will need this email as proof of purchase when collecting. Please bring this on a mobile device or printed out.

 

Where do I collect my Item?

Your item/s will be available to collect from the customer service desk in your chosen store, this will have a sign above it saying “Customer Collections”.

 

Can someone else collect on my behalf?

Someone else may collect on your behalf however they will need to bring your Ready to Collect email on a mobile device or printed out AND a valid form of ID (Driving license, passport, debit, credit card) of the person collecting.

 

Age Restricted Items

If your order includes items such as knives or solvents you will be expected to show proof of age on collection. If anyone is collecting on your behalf they also must bring proof of ID. We operate under the Challenge 25 policy.

ID that we accept are a passport, an EU photo-card driving licence, A Photographic Identity card bearing the national Proof of Age Standard Scheme (PASS hologram), A national identity card issued by a European Union member state (that carry hologram and UV marks)

If you are unable to provide proof of age then we will refuse to give you the order and you will be refunded.

 

How long do I have to collect my order?

You have 7 days on receipt of your Ready to collect email to collect your order. If you do not collect within this 7 days then your order will be cancelled and refunded.

 

What if I do not want my order anymore?

If you change your mind about wanting your order prior to collecting you will need to call the store on 01508 494665 with your order number and they will be able to cancel this and process a refund. If you change your mind at the point of collection our till operators will be able to offer you a refund for your unwanted items.

 

 

Before Contacting Us About Your Order

For queries about orders placed online please do not call the store as our in-store team is unable to help regarding online orders.
All enquiries regarding online orders must be emailed to us and we will aim to respond to all enquiries within 2 working days.

Contact

For all queries, if you would like to speak to a member of our Online Customer Service team, there are several methods of getting in contact:

Please note that our offices are only manned during normal office hours (Monday to Friday, 9.00am to 5.00pm). All queries made outside of this time with be answered as soon as possible on the next working day.

 

Thank you for placing your order with Highway Garden & Leisure, we value your custom.