Cookie Policy

This privacy and cookie policy explains how we collect, use, and protect your personal information when you visit or interact with our website. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with UK data protection laws.

Who We Are

This website is operated by Roys (Wroxham) Limited. We are the data controller responsible for your personal information.

If you have any questions about this policy, or would like to make a request regarding your personal data, you can contact us at:

[email protected]

Ecommerce, Roys (Wroxham) LTD, Stalham Road, Hoveton, Norfolk, NR12 8DB

Information We Collect

We may collect the following information when you use our website or services:

Name and contact details (email address, phone number, etc.)
Demographic information such as postcode, preferences, and interests
Information relating to your orders or customer account
Feedback from surveys, competitions or promotions
Technical data, including IP address, browser type, and browsing activity (via cookies or similar technologies)

How We Use Your Information

We collect your information to provide a better experience and improve our services. Specifically, we use it for:

Fulfilling orders and managing your account
Improving our website and customer service
Sending promotional emails (if you’ve opted in)
Conducting surveys or market research (with your consent)
Preventing fraud and maintaining website security

We do not sell your personal data and will only share it where necessary (e.g., payment providers, delivery partners) or where legally required.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at [email protected].

Cookies and Tracking Technologies

A cookie is a small file placed on your device that helps improve your experience on our site. Cookies allow us to remember your preferences, analyse traffic, and personalise content.

Types of Cookies We Use:

Cookie Name	Cookie Description
`FORM_KEY`	Prevents cross-site request forgery
`PHPSESSID`	Stores your session ID
`GUEST-VIEW`	Enables guest checkout and order tracking
`PERSISTENT_SHOPPING_CART`	Keeps items in your cart between visits
`STORE`	Stores your selected language or store view
`USER_ALLOWED_SAVE_COOKIE`	Records your cookie consent preference
`MAGE-CACHE-*`	Speeds up page loading by caching
`MAGE-TRANSLATION-*`	Helps deliver content in your preferred language

We may also use third-party cookies (e.g., Google Analytics) to collect anonymous statistics about site usage.

Managing Your Cookie Preferences

We use a cookie consent banner to allow you to manage which types of cookies you accept:

✅ Essential cookies – Always active (required for website to function)
⚙️ Performance & Analytics cookies – Optional
📣 Marketing cookies – Optional

You can change your cookie preferences by adjusting your browser settings.

External Links

Our website may contain links to third-party websites. Please note we have no control over these sites and are not responsible for the privacy practices of other organisations.

Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on this page. We encourage you to check it regularly to stay informed.

Last updated: April 2025